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Terms and Conditions

This Terms of Use Agreement is a legal agreement between you and Luxe Crown Hair. By ordering hair, you are agreeing to the terms and conditions whether or not you have read or signed them. We may at any time modify these terms of use and will post a copy of the amended agreement. This agreement contains warranty and liability disclaimer. By using this site, you accept and agree to the terms and conditions of this agreement without any modifications, additions, or deletions. If you do not agree to the terms of use explained in this agreement you may be denied access to the site.

Privacy: Luxe Crown Hair recognizes the importance of protecting the privacy of personal and financial information. We have instituted reasonable policies and security measures to protect the information you provide to us. When you register online with Luxe Crown Hair or use our online store you give us your consent to process and use such submitted personal data in accordance with this privacy policy. This privacy policy applies to all protected personal information collected, maintained or used by Luxe Crown Hair. The data that you choose to provide to us online and the data that we may collect is used by Luxe Crown Hair as follows: to keep you informed of our special events or promotions, to register you with our website, to administer our website services, and/or to process any orders you may place online. Otherwise, we may use the information you provide to us only to review our performance and to improve our services to you, or to communicate with you about your order if you have placed an online order.

Returns/Exchanges: We exercise a very strict quality control process to ensure that our clients receive only the best virgin hair therefore ALL SALES ARE FINAL. We do allow exchanges within 7 days, see exchange policy. Refunds however are granted, at no additional cost to the customer, if it’s determined that Luxe Crown Hair is the party at fault.  To cancel an order a request must be made via email to returns@luxecrownhair.com within 24 hours of order. A $50 restocking fee will be accessed for any cancelled orders.

Disclaimer: Due to the nature of raw virgin human hair, no two bundles will ever be identical because of the hair collection process. Hair is taken from multiple donors which can result in distinct characteristics. The photos provided are similar but not exact representations of the texture or color you may receive. Luxe Crown Hair cannot guarantee identical bundles to that of the webpage photos, but will ensure you receive the correct textured bundles selected. Furthermore, our virgin hair only comes in natural shades of 1B (Off black). We cannot guarantee, but will put the best foot forth, to ensure you receive similar colored bundles. We recommend consulting a professional stylist for coloring options. Luxe Crown Hair reserves the right to modify or make changes to prices, policies and promotions at any given time. It is advised to visit www.luxecrownhair.com for updated pricing.